Developer Console

Bandwidth

Frontend Lead & Product Owner

Aug 2018 — Jul 2020 · Raleigh, NC

Managed and drove alongside multiple teams to accomplish cross-functional business goals as the Technical Product Owner for the Bandwidth Dashboard’s frontend strategy. It’s the developer console Bandwidth’s CPaaS customers use to manage their telephony services and products.

Scope

3 teamsFrontend, DevX, Identity

8 moStalled overhaul, unblocked

GWT → ReactFull dashboard rewrite

React+ TypeScript, GraphQL

Bandwidth had a centralized frontend team, and that team had been working to incrementally deliver an overhaul of the Dashboard from GWT to React — but architectural issues with co-delivery, plus a tendency to redesign pages mid-flight, was killing velocity. I successfully lobbied for a pivot to a lift-and-shift model that unblocked the work after more than a year of stalled progress.

From there, my role expanded into Technical Product Owner for the dashboard, working with product to deliver a number of meaningful, cross-functional objectives across my three teams.

Projects

Bandwidth Dashboard Overhaul

React, delivered in 8 months

Bandwidth had historically used their Java feature developers to code the UI in GWT, but had decided they wanted a more modern frontend stack. The project to do that had been stalled, insisting the new application be incrementally delivered while GWT pages continued to run the page chrome and crucial services. I successfully advocated for a more practical approach that enabled a React-only experience, and unblocked the project as a result.

Pulled back a from-scratch design system strategy that wasn’t aligned with team size; pivoted to theming an existing component library.
Drove product- and director-level conversations and presentations on need and strategy.
Delivered a fully React dashboard overhaul in 8 months after more than a year of stalled progress.

Cross-functional impact

Frontend · DevX · Identity

As Technical Product Owner for the console frontend — and manager of three important cross-functional teams (Frontend, Identity/Auth, and Developer Experience) — I planned, enabled, and executed far-reaching strategic change to the product.

Enabled bring-your-own SSO by overhauling the login experience and adding additional identity infrastructure.
Audited identity/frontend intersection points, removing security risk through the new React interface.
Pushed GraphQL microservices as an alternative to the dominant monolithic service paradigm.
Began moving poorly documented XML APIs to OpenAPI-documented JSON endpoints, decreasing frontend bloat in the process.